From the Atelier
Frequently Asked Questions
The questions we hear most often, on shipping, returns, made-to-measure tailoring, sizing, and care.
Are your pieces real fur and genuine leather?
Every leather and fur piece we sell is genuine: since 1985 we have worked with real leather and real fur (mink, sable, mouton, fox, astrakhan), and we never use faux leather or faux fur. Our collection also includes pieces in natural fabrics such as cashmere, wool and alpaca, as well as technical-fabric puffers; the material of each piece is clearly stated on its product page. Every piece is handcrafted by our experienced artisans.
Do you ship worldwide?
Yes. We ship within Turkey and worldwide. Because delivery time and shipping cost vary by destination country, for international orders we confirm the shipping details together over WhatsApp before you order. For deliveries abroad, customs procedures are subject to the regulations of the destination country.
What are your return and exchange terms?
For distance sales, the statutory 14-day right of withdrawal applies. Return shipping is paid by the buyer. The piece must be unworn, with its tags intact, and in resalable condition. For a size or product exchange, you can reach our team on WhatsApp.
Can made-to-measure or personalized pieces be returned?
Pieces produced to your measurements or personalized for you fall outside the statutory right of withdrawal because they are prepared just for you, and they cannot be returned or exchanged. For this reason, with made-to-measure orders we confirm all measurements and details together before production begins.
Is made-to-measure tailoring available?
Yes. We offer made-to-measure tailoring. The process is planned with one-on-one guidance, either over WhatsApp or in store.
How do I choose the right size?
We find the right size together using the size chart on the product page, the Find Your Size tool, and one-on-one guidance over WhatsApp. Fur carries volume, while leather settles into shape over time.
Do you provide a certificate of authenticity?
We clearly state that our leather and fur pieces are genuine; we never use faux leather or faux fur. Each product page includes a digital Authenticity Passport with the piece's material and care details, which you can print and keep. For more on materials and care, see the care guides on each product page.
How do I care for my piece?
Care depends on the material. From the Related Guides section on each product page, you can reach our care guides for leather, fur, cashmere, suede, and puffer.
Which currency do you accept for payment?
We accept Turkish Lira (₺), US Dollars ($), Euros (€) and British Pounds (£). Use the currency selector at the top right of the site to choose yours; payment is charged in the currency you selected, at the amount shown on screen. International cards are accepted.
Where are your stores, and how do I book an appointment?
Our stores in Antalya and Istanbul are open to welcome you. For an appointment and one-on-one style consultation, you can reach us on our WhatsApp line.
Can I claim a VAT refund (Tax Free)?
All certification, customs and transport services before and after the sale are provided by our company.
How do customs and transport work when taking the piece abroad?
All certification, customs and transport services before and after the sale are provided by our company.