Shipping, Returns and Exchanges

This translation is provided for information only. The legally binding text is the Turkish version.

Product Exchange and Return Options

Your satisfaction with every purchase from Leather Club is our guiding principle. If you are not happy with a product you have purchased, we will accept its return in the ways and within the timeframes set out below, or we will provide you with a "return product receipt" that you can use, together with your ID, at any Leather Club store.

SIZE, MODEL, COLOUR AND PRODUCT EXCHANGE

Once you are home, did the colour or model of the products you purchased from Leather Club not quite feel right? Or would you like to choose a different product instead of the one you bought?

You may exchange or return unused and unaltered products at any Leather Club store of your choice, together with your invoice, within 14 days at the latest.

When you wish to exchange your product for another one;

You may exchange your product for any item of the same price.

If the product you wish to purchase is priced higher than the one you are exchanging, you may pay the price difference in cash or by credit card.

If the newly selected product is priced lower than the one you originally bought, the difference will be provided to you as a "return product receipt", valid at all Leather Club stores and usable together with your ID.

Or, should you wish to return your product, you will be refunded on the basis of the sale price shown on your invoice.

SHIPPING AND DELIVERY

Shipping within Türkiye is free. International shipping options, fees and transit estimates are shown before payment according to the destination country and the contents of the cart.

Domestic Shipping: No shipping fee is charged for orders within Türkiye. Carrier and tracking details are shared when the order is dispatched. Delivery time may vary by address, public holidays and carrier operations. Cash on delivery is not available; payment is accepted by card on the secure payment page or, for orders placed by members logged in to their account, by bank transfer (Havale/EFT). Please check your delivery address before placing your order.

International Shipping: For countries listed at checkout, available shipping options, the fee and the estimated carrier transit time after dispatch are shown before payment. The displayed time does not include preparation or customs time and is not guaranteed. When the product total after coupons meets the 500 USD threshold, the lowest-priced eligible shipping option is free; if a higher-priced option is selected, only the difference is added to the order total. If the country is not listed or no online option can be created, shipping availability, the fee and the estimated time are confirmed with customer service before payment is taken. Customs duty, import VAT, storage, carrier processing fees and similar local charges are not included in the order total, are the recipient's responsibility and cannot be determined definitively in advance. Carrier and tracking details are shared when the order is dispatched.

In accordance with the relevant legislation; at the stage of delivering postal shipments to the recipient, service providers (postal-courier companies) record, at a minimum, the recipient's name and surname, Turkish ID number (for foreign nationals, passport number, the number of an internationally valid equivalent document, or the number of a document issued by the competent Turkish authorities that serves to verify identity), and keep this information confidential for at least two years in order to submit it to the relevant authorities when required. Should the recipient decline to provide their identity information, the shipment is not delivered and is returned to the sender.

Return Shipping: If you wish to return a product you have purchased, you must create a return request from the My Account > My Orders page before 14 days have passed from the invoice date. The product to be returned must be unused, undamaged, with its tag attached and in its original packaging, and sent to the return address that will be advised by our company. For domestic returns within Turkey, the return shipping fee is covered by our company; once your return request is approved, a return code for our contracted courier is sent to you and the product is shipped back free of charge. For international returns, the product must be sent by a trackable international shipping/courier service; the return shipping fee, together with any customs charges and additional carrier fees that may arise in the country of departure or arrival, are the responsibility of the customer. To avoid any problems during the customs process, return instructions must be obtained from our company before the product is sent.

RETURN CONDITIONS

Right of Return Within 14 Days: You may send back the products you wish to return, along with the product itself, within 14 days from the date you received the order, by completing the return form (on the back of your invoice). In order for products to be returnable, they must meet the return conditions.

Return Shipping Fee: For returns within Turkey, the return shipping fee is covered by our company; a return code for our contracted courier is sent to you once your return request is approved. For international returns, the return shipping fee, together with customs charges and additional carrier fees, is the responsibility of the customer.

In-Store Exchange: You may exchange the products you purchased from lcleatherclub.com for any product of your choice at Leather Club stores within 14 days.

Refund: Provided that the products you return comply with the return conditions, refund procedures are completed within 7 business days and forwarded to your bank. While the refunded amount is reflected on credit cards within an average of 7 business days, this process may take longer for debit cards depending on your bank. Refunds for instalment payments are made in instalments in accordance with bank procedures. You can track the refund process by contacting your bank. For orders paid by bank transfer (Havale/EFT), the refund is made by bank transfer to the bank account from which the payment was sent or to an IBAN registered in your name that you notify us of; the time it takes for the amount to reach your account depends on the banks' processing hours.

EXCHANGE BY COURIER

You may exchange a product you purchased from lcleatherclub.com for another size or colour of the same product by courier, within 14 days from the date you received it. You create your exchange request from the My Account > My Orders page or the Order Tracking page, and select the size or colour you would like.

The product sent for exchange must be unused, unaltered, undamaged, with its tag attached and in its original packaging.
Within Turkey, exchange shipping is free of charge in both directions. Once your request is approved, a return code for our contracted courier is sent to you; your new product is also shipped free of charge.
Your new product is shipped after the product you sent has reached us and been checked.
If the size or colour you want is no longer available, you will be informed. You may then exchange it for another option or receive a refund in accordance with the return conditions.
For an exchange with a colour at a different price or with another product, our Private Customer Relations Line will assist you.
For international orders, exchanges are arranged through our Private Customer Relations Line because of customs procedures.

For support, you can send an e-mail to info@leatherclub.com.tr or call the Leather Club Private Customer Relations Line at +90 552 322 77 75.